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> No warranty is given for faults caused by alternate operating systems. Sure, but the burden is on the manufacturer to prove the alternate OS caused the faul

• WirelessGigabit 3y ago
  The problem here is litigation. While you can take them up to court you will need a lot of $. And the Magnuson Moss Warranty Act does not contain a free-shifting statute. (unlike the Lemon Law which is a more specific version of Magnuson Moss). What I don't understand however is how we deal with features that aren't used by ASUS, say some form of encryption in the CPU. TrueNAS uses it and your NAS locks up. And Intel actually releases an errata for that CPU. Who is responsible? Should they give you a new one?
  • toast0 3y ago
    My perspective is if they're selling you hardware + software, the warranty covers the hardware in the context of running their software. If the accelerated encryption doesn't work on OtherOS, but they don't use it on their OS, too bad, that's not part of what they sold you. In other words, it's not unreasonable for them to request that you (re)install their software and show them the system is broken there. Only if you manage to actually break the device with OtherOS, does burden of proving who broke it matter. I'd personally argue, in most cases, the hardware is defective if it can be broken by doing wrong things with software; but it kind of depends on how far you go; if you go mucking about in the flash roms, it's debatable; extreme overclocking is on the user as well, etc.