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I suspect Rocky support is three people in Europe somewhere with maybe one or two others in North America. I also suspect Rocky has no Support Engineering group
by op00to 3y ago
I suspect Rocky support is three people in Europe somewhere with maybe one or two others in North America. I also suspect Rocky has no Support Engineering group, so their own product engineering resources must be redirected every time a customer needs a patch.
If Rocky does have a Support Engineering group, they aren't regular committers to the kernel, and so most common bugs found will take much longer to be upstreamed. This increases the load on Engineering because they'll have to carry that fix until it makes it into upstream and the customer upgrades.
I have seen no indication that Rocky has a robust QA infrastructure for customer patches.
Note the Rocky support model allows each "person" to only have two cases open at a time. This indicates they're forced to limit capacity.
Let's say I'm wrong about all of this. Let's say Rocky support is better than Red Hat. I've seen what happens when support scales from a small company to a large one. If ever you got good support, those days are over if Rocky sees success and the support group scales.
- omniglottal 3y agoIt takes a lot to design and build a car and manage its dealerships. It takes orders of magnitude less effort for a mechanic to maintain it, and even less to simply paint and clean it. Red Hat builds this car - Rocky repaints it and acts far more like Jiffy Lube than like a dealership. Have you ever seen how long it takes, and how much more it costs, to have your oil changed by the dealership? Those focusing on the specialty are able to deliver on it more efficiently and with less expense to all involved.
- wildzzz 3y agoThe support is provided by a company called CIQ rather than the engineers behind Rocky itself. You can even see their support tiers on their website (NASA picked Advanced) https://ciq.com/support/rocky-linux/ https://ciq.com/support/rocky-linux/