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Generally no, based on past experience with RH support, they're not just dicking around on the internet to find the answer. Most of the folks I know at RH suppo
by op00to 3y ago
Generally no, based on past experience with RH support, they're not just dicking around on the internet to find the answer. Most of the folks I know at RH support have been there 5+ years, and are life-long users and community participants in the project they're supporting.
- pookha 3y agoI once worked in a large open-air office that had on-site support from VMWare (this was over ten years ago). The VMWare guy was a doofus and some of the 20 something year old IT staff appeared to know more about his product than he did. Provided no-value except for "knowing people"...One day he wasn't there and I asked if they finally fired this useless bozo and I was informed that he went to work with Redhat-support and that a new VMWare guy was inbound. Shook my faith in RHEL for years. Honestly I'm still not sure I trust Redhat after they hired such a loathsome fraud.
- zetta0 3y agoMy RH support experience was bad enough for me to switch to Rocky Linux. I suppose people's experiences in life can be different?