3 ms·
"Hi" [8 hours later due to different TZ] "Hey there, can I help you?" [8 hours later due to different TZ] "Can I ask a question?" [8 hours later due to dif
by arp242 3y ago
"Hi"
[8 hours later due to different TZ]
"Hey there, can I help you?"
[8 hours later due to different TZ]
"Can I ask a question?"
[8 hours later due to different TZ]
"Of course, you don't need to ask that!"
[8 hours later due to different TZ]
asks question
[8 hours later due to different TZ]
gives answer
---
That's often been my problem with that.
I'm all for politeness, but these are people I work with, not strangers, and it's basically my job to answer their questions, and they know I'm in a different timezone, and whom I've told that they can just ask their question directly. Certainly in this context I don't think it's any less polite than "Hi there, how you doing? I'd like to ask a question: [question]".
No one is really helped with this: not the developer or support staff who wants an answer, not customer who has to wait longer for an answer.
I also answer these sort of things outside work hours (I don't mind doing that, I also get a lot of flexibility in return), and three different messages is more invasive than just one. Actually, come to think of it, it's less polite to do it the "polite" way.
- doubled112 3y agoI have a hard time with the “Hi” people like those. If you say “Hi” I can’t tell what you want, and I tend to move onto somebody who actually asks a question because I know what I am getting into. The conversation is marked as read, and you disappear into the noise. Please help me to help you.