"When a key customer's project is in jeopardy, remarkable employees know without being told there's a problem and jump in without being asked—even if it's not t

"When a key customer's project is in jeopardy, remarkable employees know without being told there's a problem and jump in without being asked—even if it's not their job." While this may be true, you're not going to get it often unless you compensate them for it. Most competent engineers will only do the late night/unpaid overtime a few times before they realize it's not getting them anything extra.