I think the troubling issue for some is that they can return things for perfectly good reasons, the items in question were in fact faulty, or mis-described on t

I think the troubling issue for some is that they can return things for perfectly good reasons, the items in question were in fact faulty, or mis-described on the website or whatever, but Amazon canceled their accounts regardless. Of course it's possible that those who go online to complain about this are in fact abusing the system, but from Amazon's POV it makes perfect sense: they don't want picky customers who will return borderline goods because it will eat into their margins. It's much more profitable to sell to those who won't notice the dead pixels on their laptop display (or whatever the problem happens to be).