5 ms·

So Hackernews is once again the only way to truly get proper stripe support?

by Kelteseth 3y ago

dimgl 3y ago
This is actually really concerning at this point.
- wahnfrieden 3y ago
  As they grow, it will become like google - even willing employees helpless to escalate internally
xuki 3y ago
I'm just happy to be in an exclusive club that can request stripe support on demand.
- civilitty 3y ago
  There's a 2016 cutoff unfortunately. Anyone joining after that date does not get the premium HN VIP support package. Our messages go to /dev/null with the rest of the plebs.
  - noSyncCloud 3y ago
    And those of us who recycle our social media accounts routinely are just SOL.
  - SergeAx 3y ago
    What exact date of 2016 we are talking here?
    - civilitty 3y ago
      September 13, 2016 when sama became president of YC Group.
      - SergeAx 3y ago
        Great news, thank you, I am eligible!
enraged_camel 3y ago
Always has been.
Freedom2 3y ago
While not ideal, it's cool and I think companies definitely keep an eye on HackerNews thanks to the moderation! Once I read more of Dang's moderation comments I realized how deeply he cares about HN. He takes time to explain his view point (which can also change over time), he answers emails, he develops new features to fight spam. I value that more than changing the website layout, dark-mode, font-size.
- stemlord 3y ago
  It's not cool. It shows that companies like Stripe care more about public image than actually delivering a quality product/service
paxys 3y ago
This is standard corporate strategy nowadays. Instead of staffing up expensive customer service departments they wait for posts to go viral on Twitter, Reddit, HN etc. and only handle those.
- tacotacotaco 3y ago
  Externalize triage costs to public forums. Prioritize human support for high profile social media users and viral posts. Reap good PR of solving the problem publicly. Forum owners like this too because it underlines their community value. Win win win (unless you don’t have social media clout).

So Hackernews is once again the only way to truly get proper stripe support?

dimgl 3y ago

This is actually really concerning at this point.

wahnfrieden 3y ago
As they grow, it will become like google - even willing employees helpless to escalate internally

xuki 3y ago

I'm just happy to be in an exclusive club that can request stripe support on demand.

civilitty 3y ago
There's a 2016 cutoff unfortunately. Anyone joining after that date does not get the premium HN VIP support package. Our messages go to /dev/null with the rest of the plebs.
- noSyncCloud 3y ago
  And those of us who recycle our social media accounts routinely are just SOL.
- SergeAx 3y ago
  What exact date of 2016 we are talking here?
  - civilitty 3y ago
    September 13, 2016 when sama became president of YC Group.
    - SergeAx 3y ago
      Great news, thank you, I am eligible!

enraged_camel 3y ago

Always has been.

Freedom2 3y ago

While not ideal, it's cool and I think companies definitely keep an eye on HackerNews thanks to the moderation! Once I read more of Dang's moderation comments I realized how deeply he cares about HN. He takes time to explain his view point (which can also change over time), he answers emails, he develops new features to fight spam. I value that more than changing the website layout, dark-mode, font-size.

stemlord 3y ago
It's not cool. It shows that companies like Stripe care more about public image than actually delivering a quality product/service

paxys 3y ago

This is standard corporate strategy nowadays. Instead of staffing up expensive customer service departments they wait for posts to go viral on Twitter, Reddit, HN etc. and only handle those.

tacotacotaco 3y ago
Externalize triage costs to public forums. Prioritize human support for high profile social media users and viral posts. Reap good PR of solving the problem publicly. Forum owners like this too because it underlines their community value. Win win win (unless you don’t have social media clout).