The intention matters little in these cases, and the consequences much. It is exactly the empty and superficial act of describing how much you care while remain

The intention matters little in these cases, and the consequences much. It is exactly the empty and superficial act of describing how much you care while remaining oblivious to their human needs and wants that makes the act so harmful. The obvious lack of care that is demonstrated while someone pats themselves on the back in that way deepens the feelings of social isolation and helplessness that caused the issue in the first place.