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I would say it's mostly the attitude, it's just a very different way to view things and to have a relation with your payment processor ; where there is an issue
by nolok 3y ago
I would say it's mostly the attitude, it's just a very different way to view things and to have a relation with your payment processor ; where there is an issue my experience has been that they talk to you to find a solution together, which may be higher fees or some options and controls becoming mandatory for your account, rather than throwing you away to avoid being stained like Paypal is known for and Stripe is more and more moving toward (again, my opinion).
In terms of regulation though, short of explicit chargeback or disputed charges, they will never hold your money hostage.
Which is why I added that they're already backed and owned by a major bank, so it's not at risk of changing overnight after being acquired. For reference they exist since 2012 and have over 16k merchant account, including some big names in France (Veepee, Lastminute.com, ...) including some big names in business I feel like Stripe wouldn't touch (Dorcel store / adult toys and movies, Winamax and Pokerstar / online betting and poker, ...).
- lagniappe 3y ago> where there is an issue my experience has been that they talk to you to find a solution together Processors take note, this is the way. btw, in person-to-person processing deals (which can provide APIs in most cases) this is just how it works. Note for business owners: Those annoying merchant services calls you get as a business owner, yes, those are the people to speak to. A bit of research into what interchange is, and what those rates are, and you can write your own contracts. It is exceedingly simple and as fine-grained as you'd like to make it (we are nerds, after all). Merchant services partners ultimately want to make money, and if you have an understanding of fee structures, you will find someone local to you who will sign you on favorable terms for both parties, it's free money for them.