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There was no reason given, no appeal process, can't contact anyone at Google to try to sort it out. Just failed. I understand why it's necessary, but they also

There was no reason given, no appeal process, can't contact anyone at Google to try to sort it out. Just failed. I understand why it's necessary, but they also have zero incentive for it to be good or even functional.

bjtitus 3y ago
> can't contact anyone at Google to try to sort it out This is a huge problem with most tech companies. There is little to no human support which ends up with a complete loss of access to accounts and, sometimes, funds. Because the accounts are usually free or funds lost are way too tiny to warrant a suit, there is little to no accountability.
- JohnFen 3y ago
  Yep. This is one of the huge reasons why I avoid doing business with/depending on/being exposed to tech companies, especially of the FAANG variety. It is demonstrably too risky.
bryanrasmussen 3y ago
Ok but if you're supposed to arbitrate disputes then you must be able to contact someone to start that arbitration process, if there's no one to contact then I guess you could go to small claims and get the money.
- salawat 3y ago
  Ah. Here's the genius part though, and the real business innovation of tech: >Make a software platform everyone just agrees to click through EULA's for >Someone realizes, wait, this is a contract. I'm supposed to be able to negotiate. >Nigh impossible to get in contact with legal. >If you do, they just ignore you. >Get more people to do it. >Business goes under rather than actually try to exist in a world where everyone doesn't just mindlessly accept terms. Or >To many small claims court cases, National Court system encourages private arbitration >Still too expensive. To be quite frank, and though I'm loathe to make encourage people to send business at lawyers... We live in a world that is entirely the result of our refusal to challenge terms. So many abusive businesses would disappear overnight if suddenly their legal bills went through the roof. There's no good faith in the vast majority of contracts anymore because all of it is take it or leave it levels of abusive.

bjtitus 3y ago

> can't contact anyone at Google to try to sort it out This is a huge problem with most tech companies. There is little to no human support which ends up with a complete loss of access to accounts and, sometimes, funds. Because the accounts are usually free or funds lost are way too tiny to warrant a suit, there is little to no accountability.

JohnFen 3y ago
Yep. This is one of the huge reasons why I avoid doing business with/depending on/being exposed to tech companies, especially of the FAANG variety. It is demonstrably too risky.

bryanrasmussen 3y ago

Ok but if you're supposed to arbitrate disputes then you must be able to contact someone to start that arbitration process, if there's no one to contact then I guess you could go to small claims and get the money.

salawat 3y ago
Ah. Here's the genius part though, and the real business innovation of tech: >Make a software platform everyone just agrees to click through EULA's for >Someone realizes, wait, this is a contract. I'm supposed to be able to negotiate. >Nigh impossible to get in contact with legal. >If you do, they just ignore you. >Get more people to do it. >Business goes under rather than actually try to exist in a world where everyone doesn't just mindlessly accept terms. Or >To many small claims court cases, National Court system encourages private arbitration >Still too expensive. To be quite frank, and though I'm loathe to make encourage people to send business at lawyers... We live in a world that is entirely the result of our refusal to challenge terms. So many abusive businesses would disappear overnight if suddenly their legal bills went through the roof. There's no good faith in the vast majority of contracts anymore because all of it is take it or leave it levels of abusive.