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If you are unable to reach a human then I would suggest contacting your bank and disputing the charge(s) and doing charge-backs. You can also report your card

If you are unable to reach a human then I would suggest contacting your bank and disputing the charge(s) and doing charge-backs. You can also report your card stolen to get a new card number unrelated to the last card number to prevent them from charging again. Hulu's HQ is in California so you may also consider writing up a terse factual report to the BBB. Businesses do respond to the reports. [1] [Edit] As toomuchtodo mentioned one can also contact the AG. [2] Their site does not support secure renegotiation so I can not verify this link. [1] - https://www.bbb.org/us/ca https://www.bbb.org/us/ca [2] - https://oag.ca.gov/contact https://oag.ca.gov/contact [ssl error]

nulbyte 3y ago
I think organizations like the BBB are smoke and mirrors. Despite calling themselves a "bureau," suggesting they are official in some way, it is not a government organization. And despite their claims of neutrality, they are a 501(c)(6) business league funded by the very businesses against whom you might complain. How Stuff Works has an article describing much of the criticism BBB receives, and I think it's valid. https://money.howstuffworks.com/better-business-bureau5.htm https://money.howstuffworks.com/better-business-bureau5.htm This sounds like a inadvertant bug, not an intentional dark pattern. If you can't reach someone to cancel and accept feedback about the bug, contacting your state's attorney general will go farther than complaining to the BBB. Though, you should probably try a different browser first; it would be easier than calling your bank or AG.
- jabroni_salad 3y ago
  What you wrote is factually true, but a lot of businesses do handle complaints through them and I have personally had luck where other avenues have failed. Maybe I am a little too moneyball but if they get on base they are good with me.
- JoeAltmaier 3y ago
  In OK the BBB is not allowed to show the public any details on any particular business! Only reports in aggregate. They have been entirely declawed.
- chromatin 3y ago
  The BBB is the pre-internet Yelp
toomuchtodo 3y ago
BBB is a scam. Contact your state's attorney general.
- mjhay 3y ago
  I had good luck going to the state AG when I got into a Kafkaesque situation when I tried to sign up for fiber with CenturyLink, when it turns out it was not available in my area.
- deleted 3y ago
  [deleted]
tzs 3y ago
> You can also report your card stolen to get a new card number unrelated to the last card number to prevent them from charging again. That frequently does not work. Visa, MasterCard, and Discover (not sure about American Express) offer update services that allowed qualified merchants to get updates on changes to credit card accounts. The merchant can ask about a card they have on file and the update service will tell them if that number is still valid or not, tell them if it has a new expiration date, and if the number is no longer valid tell them the new number and expiration date.
- LinuxBender 3y ago
  In that case I would probably just close the associated bank account. I consider them all disposable. Banks love opening new accounts as it makes the bankers numbers look good.

nulbyte 3y ago

I think organizations like the BBB are smoke and mirrors. Despite calling themselves a "bureau," suggesting they are official in some way, it is not a government organization. And despite their claims of neutrality, they are a 501(c)(6) business league funded by the very businesses against whom you might complain. How Stuff Works has an article describing much of the criticism BBB receives, and I think it's valid. https://money.howstuffworks.com/better-business-bureau5.htm https://money.howstuffworks.com/better-business-bureau5.htm This sounds like a inadvertant bug, not an intentional dark pattern. If you can't reach someone to cancel and accept feedback about the bug, contacting your state's attorney general will go farther than complaining to the BBB. Though, you should probably try a different browser first; it would be easier than calling your bank or AG.

jabroni_salad 3y ago
What you wrote is factually true, but a lot of businesses do handle complaints through them and I have personally had luck where other avenues have failed. Maybe I am a little too moneyball but if they get on base they are good with me.
JoeAltmaier 3y ago
In OK the BBB is not allowed to show the public any details on any particular business! Only reports in aggregate. They have been entirely declawed.
chromatin 3y ago
The BBB is the pre-internet Yelp

toomuchtodo 3y ago

BBB is a scam. Contact your state's attorney general.

mjhay 3y ago
I had good luck going to the state AG when I got into a Kafkaesque situation when I tried to sign up for fiber with CenturyLink, when it turns out it was not available in my area.
deleted 3y ago
[deleted]

tzs 3y ago

> You can also report your card stolen to get a new card number unrelated to the last card number to prevent them from charging again. That frequently does not work. Visa, MasterCard, and Discover (not sure about American Express) offer update services that allowed qualified merchants to get updates on changes to credit card accounts. The merchant can ask about a card they have on file and the update service will tell them if that number is still valid or not, tell them if it has a new expiration date, and if the number is no longer valid tell them the new number and expiration date.

LinuxBender 3y ago
In that case I would probably just close the associated bank account. I consider them all disposable. Banks love opening new accounts as it makes the bankers numbers look good.