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I mentioned this in another thread here before, but I've had 3 Pixel 5a devices completely die on me. Dealing with Google support was such a pain I gave up. M
by Twirrim 3y ago
I mentioned this in another thread here before, but I've had 3 Pixel 5a devices completely die on me. Dealing with Google support was such a pain I gave up. My first one died nicely within warranty, and they sent me to a "local" authorised store. Who confirmed it was dead, complete motherboard failure, and then told me that google was refusing to ship them the parts they needed for a repairs. Google sorted out returns after a little badgering, and then the device just sat there collected but not being processed at all, no indications of progress or whatnot until suddenly a new device arrived.
Then my wife's one died a few days before the end of her warranty. They sent us to the local store, who again confirmed same issue. Motherboard dead. Google told them they'd follow up with us, and then after a few days I reached out to them but because that was now out of warranty they refused to replace the device. I completely gave up at that point. It wasn't worth it to get a replacement device that would likely die just like our previous two had, so we bought a non-Google replacement. That argument with google over warrant was so ridiculous and so frustrating, for an amount of money that they'd blink and not miss, we just swore off buying google hardware ever again.
Then just a month ago, my warranty replacement died in exactly the same way. Technically speaking I could get a replacement, as I understand it. No way I'm going to go through all that hassle again.
- DANmode 3y agoImagine if that was a $150 (x3, x4) mistake instead of a $1000 mistake, though.