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My Pixel 7 Pro was returned to Google by USPS because they couldn't get signature (Though I was home when they were supposed to deliver). Google never refunded(
by kumarm 3y ago
My Pixel 7 Pro was returned to Google by USPS because they couldn't get signature (Though I was home when they were supposed to deliver). Google never refunded($1,086.41), there is no number to call for me.
As someone who uses other Google products for my business, I am afraid to chargeback since it can trigger some random process at google killing my business and no way to resolve.
That is how it is working with Google.
Edit: After this comment, I went back and used contact form and got the refund after 20 minutes on phone. I only dared to ask for refund since I know hackernews would force Google to do the right thing if something goes wrong after the comment.
- ceejayoz 3y agoSmall claims court?
- NegativeLatency 3y agoMight have the same effect?
- hutzlibu 3y agoMaybe, but I think this would have way better chances, as then google lawers would be involved and not an automatic algorithm doing a killswitch.
- freedomben 3y ago> As someone who uses other Google products for my business, I am afraid to chargeback since it can trigger some random process at google killing my business and no way to resolve. This is indeed very wise. You are quite likely correct in how that would go, and it would be your business accounts and any personal accounts linked with them in even a small way, and maybe some of your employee(s) accounts (if applicable). I generally think Google is one of the least evil of big tech, but this issue is massive and terrible, and they really need to do something about this because they're heading down the road to evil with these kind of practices.
- hinkley 3y agoYou think a gigantic adtech company is one of the least evil?
- MandieD 3y agoWhen you’re afraid to do a chargeback with one part of a company for fear of another part being able to kill your business, that’s a sign that company needs to be split up.
- megous 3y ago"Feed it money, and ask someone else to split it up." Just don't feed it money, no? Bad comapny = no business. + Tell everyone who asks it's a bad company and why.
- csomar 3y agoThen maybe you have bigger problems than Google's $1000 refund?
- KomoD 3y ago> only dared to ask for refund since I know hackernews would force Google to do the right thing if something goes wrong after the comment. A chargeback is not the same as asking for a refund, so I don't know why you were worried about that, at most they would've denied a refund.