Even the best way of doing something is not a guarantee that it will always go perfectly. Usually the government mismanages a project like this and the contract

Even the best way of doing something is not a guarantee that it will always go perfectly. Usually the government mismanages a project like this and the contractor can do little aside from implement whatever the client asks for. Maybe it would have gone better if the government had built performance standards into the contract so that the contractor would have to pay a penalty if the site wasn’t reliable or available to the public, or if the entrant’s personal information was leaked.