I would argue the billing model, client relationship and everything else commercial isn't running effectively at that firm. If I were a client, I wouldn't want

I would argue the billing model, client relationship and everything else commercial isn't running effectively at that firm. If I were a client, I wouldn't want these perverse incentives to exist. I would want a razor sharp focus on _my_ needs, and assurance that _my_ needs are modelled in the billing. And for that, I would pay more.