"And also why the most frequent request from the users is: Please don't change anything." I think it is: "Please don't change anything I did not request" (who

"And also why the most frequent request from the users is: Please don't change anything." I think it is: "Please don't change anything I did not request" (who does not hate updates that break your workflow?) But they usually very much like changes, that makes life easier for them. Best way to find out, is to watch them using your tool and talk with them.