I assume they are talking about a2p 10dlc registration. Twilio has badly mishandled the rollout, it's been extremely painful. OP seems to blame them for making

I assume they are talking about a2p 10dlc registration. Twilio has badly mishandled the rollout, it's been extremely painful. OP seems to blame them for making things too easy for spammers which caused the changes to be needed, which may be true.