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The really sad thing is the executive team / board / investors not being able to comprehend that they could vastly increase their revenue (and profit) by just p
by coderintherye 3y ago
The really sad thing is the executive team / board / investors not being able to comprehend that they could vastly increase their revenue (and profit) by just providing expanded technical services to me (an existing customer). There are a ton of things I would pay Twilio for beyond SMS and WhatsApp Messaging. You don't need a MBA to figure that out, you just need someone talking to your customers and an engineering and product team that can turn that into real products.
- cj 3y agoAnecdotally, I think one result of the layoffs of the past couple years has been companies 1) really focusing and doubling down on existing product lines, less experiments outside core competencies 2) double down on focus on top 20% paying customers, pull back hands on support for smaller clients, focus on keeping (and upselling) existing large clients with less focus on the bottom 50th percentile
- nine_zeros 3y agoI have seen number 2 at my company. They've given up on midsized and startup companies. They are only chasing the large ones and government contracts. Which makes sense from a shareholder perspective as they look to leech as much return as possible. But, it also ensures that the company is not going to innovate anytime soon.