5 ms·
This is like TekSavvy in Toronto, at least in my experience. I call, less than one ring, "Billing press 1, Support press 2" 2 "Hello, TekSavvy Technical support
by 3pt14159 15y ago
This is like TekSavvy in Toronto, at least in my experience. I call, less than one ring, "Billing press 1, Support press 2" 2 "Hello, TekSavvy Technical support" Hi, I can ping 4.2.2.2 but it seems I'm getting 96% packet loss and the web is completely unusable. "Mac, Linux or Windows" Linux. "Awesome. Can you check the dhcp settings" Sure, I just forget the command "dhclient" Awesome [...] Find out it is a problem with the cable box for the building in under 2 mins. If I were with rogers they probably would have had to send someone to my house to get this type of response.
- bryanlarsen 15y agoCorrection, that's how Teksavvy used to be. However recently they've gotten too big to be able to offer that level of support. A few months ago hold times were up to 1-2 hours because they couldn't hire quick enough. They've since hired enough staff that the hold times are down but obviously it takes a while for staff to train up to that level. But they do appear to be doing it right: instilling the right attitude in their employees and treating them properly so that they stick around.