I think "ops" is ultimately like any other role: a specialism for which it makes sense to hire specialists (at least in larger organisations - people in smaller

I think "ops" is ultimately like any other role: a specialism for which it makes sense to hire specialists (at least in larger organisations - people in smaller companies may have to wear many hats). And like any other specialist roles: close collaboration across specialisms is key. Application developers ought to have a decent working knowledge of ops such that they can work productively with the ops specialists and vice-versa. Just as application developers ought to have a decent working knowledge of product and UX design in order to work productively with specialists in those areas.