Depending on the situation, can make it actively harder as well. Do I spend the time to verbally fluff up the relative of a patient or go and tend to 5+ other p

Depending on the situation, can make it actively harder as well. Do I spend the time to verbally fluff up the relative of a patient or go and tend to 5+ other patients that need critical care right now (the example in this article)? If the first one is expected of me, care suffers and the job is harder. I am not dismissing the needs the relative of patient has, don't get me wrong. But in an ER setting it rarely is the priority. If some tech makes it easier to more effectively give that need some additional bandwidth, that is a good thing.