> Denied by the homeowner, obviously. The story seems to check out, but at the same time it's never a great idea to believe one-sided accounts like this blindly

> Denied by the homeowner, obviously. The story seems to check out, but at the same time it's never a great idea to believe one-sided accounts like this blindly. If only the other side of the story was available in the original article. Much easier to figure out who to blame if Amazon went on the record. For instance, if an Amazon spokesperson said, "In this case, we learned through our investigation that the customer did not act inappropriately, and we’re working directly with the customer to resolve their concerns while also looking at ways to prevent a similar situation from happening again." That would be less one sided.