Agree that their service was decent, never had any problems that their automated system couldn't troubleshoot and ultimately fix. Activation process was straigh

Agree that their service was decent, never had any problems that their automated system couldn't troubleshoot and ultimately fix. Activation process was straightforward. Honestly I do like their services. As I said they're great, until they aren't. Issue was that my phone was defective, likely a design problem. Battery life problems around 1 year, wouldn't charge. Google fixed first for free under warranty. Problem popped back up around 5 months later and they told me to pound dirt since it was out of warranty. I said it's the same problem, you didn't fix it the first time when it was in warranty. Apparently a lot of people had the problem, likely a design problem related to life of battery/power connector on PCB. End of the day Google refused to acknowledge their problem, and this is on their flagship phone. I had no choice but to buy a new phone... which is ridiculous considering what I paid and only got a year out of it. I just got to the point where I got tired of being at Google's mercy when something went wrong. This is my digital life, my domain, my calendar, decades of emails. It's too stressful when a corner case occurs and there's no human being in the loop to make things right. I'm willing to pay for service, just not with Google any longer. I figure I'm paying to get a human on the phone, and some accountability. Google keeps trying to ping my company and get us to switch to their cloud. I say no way in heck I'm going to put mission critical infrastructure and data in their hands.