Whatever happened to companies actually reaching out with a phone call to an actual human in order to resolve these issues before they become a problem? A prov

Whatever happened to companies actually reaching out with a phone call to an actual human in order to resolve these issues before they become a problem? A provider that simply throws a switch because a credit card expired is not one that I would trust. So, yeah, DO (and every other provider that operates that way) deserves a little bit of shade for actions that clearly demonstrate a lack of care for their customers.