I worked at Amazon for over five years, both in AWS tech support, and as a systems engineer and SRE (well, their version of SRE). I hate the company. I actively

I worked at Amazon for over five years, both in AWS tech support, and as a systems engineer and SRE (well, their version of SRE). I hate the company. I actively attempt to sabotage their recruiting efforts -- I respond to people on LinkedIn telling them to take any other job offer if at all possible. I've cancelled my Prime account, and I don't order from them unless I can't get a product elsewhere. About the only Amazon product I actively and intentionally use anymore is Audible. Seriously, fuck Amazon. But Amazon is pretty committed to customer privacy, and in many cases it is genuinely impossible for them to obtain access to data. Obviously, I can't provide technical details here, so you'll have to to just trust me -- but I promise you, there's a good chance they're being honest about not having access to this data without a request to the customer.