You're right; but I meant that in a colloquial manner. What I'm saying is services like these that are becoming as indispensable as utilities should have a syst

You're right; but I meant that in a colloquial manner. What I'm saying is services like these that are becoming as indispensable as utilities should have a system in place for lodging complaints and disputes and mechanisms to resolve them. The city cannot cut my water just because I yell epithets at the mayor, whether they agree or disagree. Now, sure, this is more of a civil matter but due to the importance of the services, they should have proper mechanisms in place for these kinds of things, otherwise, it's he said, she said and both customers and employees can willy nilly accuse each other of transgressions and have services suspended or employment terminated, etc., unfairly and without evidence in many cases.