I'm not sure I see any criticism of DO in OPs post. They said _their_ setup was dodgy, and _they_ aren't proud of not checking the inbox. Other than that they j

I'm not sure I see any criticism of DO in OPs post. They said _their_ setup was dodgy, and _they_ aren't proud of not checking the inbox. Other than that they just explained what happened, no? Looks like a bit of misunderstanding to me