Having once been one of the engineers in charge of fixing problems very similar to these... don't read too much into the subtleties of the phrasing of these cus

Having once been one of the engineers in charge of fixing problems very similar to these... don't read too much into the subtleties of the phrasing of these customer notices. ;) They all translate to: "The engineers' hair is still on fire and they continue to have no time to tell me exactly why."