4 ms·
Sounds normal. They have nothing to add, but they have to say something.
by jared314 15y ago
Sounds normal. They have nothing to add, but they have to say something.
- wilfra 15y agoI believe what he meant was that the first update implied that they had identified the problem and were fixing it ("continuing to investigate and resolve the issue.") - the second implied they were still looking for the problem ("continuing to investigate and work towards a resolution."). Subtle but important difference.
- mechanical_fish 15y agoHaving once been one of the engineers in charge of fixing problems very similar to these... don't read too much into the subtleties of the phrasing of these customer notices. ;) They all translate to: "The engineers' hair is still on fire and they continue to have no time to tell me exactly why."