3 ms·

> When I look at reviews for businesses, I don't look at the 5 star reviews. I look at the 1-2 star reviews, and I look exclusively for reviews that describe _h

by 6510 3y ago

> When I look at reviews for businesses, I don't look at the 5 star reviews. I look at the 1-2 star reviews, and I look exclusively for reviews that describe _how the business responded to the problem_. This is why it is so valuable to post negative reviews on your competitors. People actually believe this s...[0] > They got her to the vet and paid the bills Doesn't sound fake, it doesn't even need to be. You post a few more reviews 1) They paid my vet bill too! 2) Mine is scared of everything after going there. 3) etc With google it is different tho, their bad reviews aren't anecdotal. It's stunning that law makes haven't touched the subject. For extra irony, google is running what seems to me the biggest business review scheme in the world. It isn't even legal[1] but if they had any sense or decency they would build their own customer verification system without law makers demanding they do so. Everyone suffering their fake reviews would love to provide their customers with a link and a review token. Then, even if you've screwed up horrendously you can express how you regret things went that way and apologize. Responding like that to fake reviews is out of the question. Your best case scenario is if you can pay the fake reviewer to stop. You can buy google ads tho. [0] - https://www.wdbj7.com/2022/10/17/five-star-fakes-small-business-owners-feel-big-impact-fake-online-reviews/ https://www.wdbj7.com/2022/10/17/five-star-fakes-small-busin... [1] - https://www.softwarefair.de/en/2022/06/02/google-fails-to-implement-eu-directive-against-fake-reviews/ https://www.softwarefair.de/en/2022/06/02/google-fails-to-im...

dizhn 3y ago
What constitutes a real review though? There's a small restaurant I used to go to. The last two times I left after 5-10 minutes of all waiters doing the "if i don't look over there i don't have to work" trick. Each time I went on to Google to write a review. Is this not a legitimate review?
- 6510 3y ago
  It might be true but if there is no evidence it ever happened it never happened. What value would you get from reading such a review?
  - dizhn 3y ago
    This is way too complicated. Even reviews by people who made a real purchase are suspect. Amazon is full of such reviews where customers are offered a discount or a gift if they submit a positive review. I guess in a scenario similar to mine, you'd look for patterns. The same guy saying the same specific thing makes me think of a grudge too. However if it is multiple sources complaining about similar things, then it's a pattern. You'd also get to decide whether what matters to them matters to you. I think a sister comment was saying something similar. For example, it is routine where I live for people to complain about pizza joints that "do not even send ketchup" with delivery orders. This I am not too hung up on. :)

by 6510 3y ago

dizhn 3y ago

What constitutes a real review though? There's a small restaurant I used to go to. The last two times I left after 5-10 minutes of all waiters doing the "if i don't look over there i don't have to work" trick. Each time I went on to Google to write a review. Is this not a legitimate review?

6510 3y ago
It might be true but if there is no evidence it ever happened it never happened. What value would you get from reading such a review?
- dizhn 3y ago
  This is way too complicated. Even reviews by people who made a real purchase are suspect. Amazon is full of such reviews where customers are offered a discount or a gift if they submit a positive review. I guess in a scenario similar to mine, you'd look for patterns. The same guy saying the same specific thing makes me think of a grudge too. However if it is multiple sources complaining about similar things, then it's a pattern. You'd also get to decide whether what matters to them matters to you. I think a sister comment was saying something similar. For example, it is routine where I live for people to complain about pizza joints that "do not even send ketchup" with delivery orders. This I am not too hung up on. :)