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I believe it. I've used chatgpt for inspiration on how to craft difficult messages with empathy. I've been managing people for a long time and could've done it

I believe it. I've used chatgpt for inspiration on how to craft difficult messages with empathy. I've been managing people for a long time and could've done it independently, but it's good to get help. It can be tough to express empathy when exhausted after a long day of urgent demands and responsibilities. This is no different than asking chatgpt to draft code that I could otherwise write from scratch. It's like having an assistant.

johndhi 3y ago
I also believe it. When you're focused on the best treatment it can feel like it takes too much effort to explain it well.
gf3 3y ago
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firebirdn99 3y ago
Now it feels kind of neat, and maybe works when others are reading well crafted messages. What happens when everyone has a bot, and a bot is talking to a bot, because I for one, don't want to be sent or fall for emotionally manipulative messages, or that try to sound empathetic, maybe even are empathetic. When this type of messaging is so widespread, I wonder what will happen. I think people will ignore most of this type of messaging. Maybe we'll evolve to not be emotional anymore, when emotions are everywhere? I don't know, but an interesting hypothetical.
- yjftsjthsd-h 3y ago
  Will it really be a difference? Corporate speak is already a thing, people already feign emotions and sympathy. Sure, this is more, but it feels to me like more of the same; I don't think it even magnifies the problem that much.
- protastus 3y ago
  The person sending the message is accountable for its content, no matter how it was authored. Maybe I want to be tactful around a delicate issue, but am struggling to find the right words. An LLM can help me. Alternatively, someone who wants to be manipulative and deceitful might also optimize their message using an LLM. The tool is of course not inherently good or evil. But one can use the tool for different moral outcomes.
  - flakeoil 3y ago
    But we can quite easily feel the difference between these ChatGPT messages which are too much and a genuine message. We know corporate BS when we see it. And in the example in this post I think the doctor said more or less the same thing to the relatives as the ChatGPT message, the biggest difference was that with the ChatGPT message he sat down with everyone around and reading it out load. Had he stopped and given a few seconds/minutes with all relatives around him and talked with his own words he would reached the same effect. The other effect is that it was written down. Written texts seems more authoritative than words that just come out of a mouth. So reading from a paper sounds more fact like than just speaking. He could have taken any paper. Or have prepared papers for the most common questions.
- throwuwu 3y ago
  I don’t see how these are different from any of the usual platitudes everyone commonly uses. I’d worry about everyone sounding the same but nevermind because we all use the same turns of phrase already.
oxfordmale 3y ago
I only believe it as a cynical marketing piece from an executive at a health-focused VC fund with several AI companies. This could spectacularly have backfired: "<expletives>, what kind of doctor are you? Having to use ChatGPT to treat my mother. Do you even have a medical degree?" When communicating difficult news, you have to be concise. The ChatGPT-generated response is very fluffy. ChatGPT can also hallucinate, so you must be extremely careful when using it at the end of your shift.
rpastuszak 3y ago
I get the approach of stylistic advice. I think that people in this thread have two separate conversations, one about an empathetic style and one about empathy. Empathy means sharing (and often uncomfortable) emotion with another person. If what the text represents is true, i.e. the model helped you express you really feel, but you're too tired to write it, that's sounds like a net positive. Although in my experience if I'm too tired to sound empathetic on my own, I'd rather avoid messaging people at all or put whatever message I have for them in context, e.g.: "Hey, It's been a long day and I'm knackered, so I'll be brief: ...". People appreciate being direct and honesty, but I don't work much in places like large corps any more where communication is already very formalised and "templated empathy" just follows the existing practices. (not saying that you are, just giving an example here).

johndhi 3y ago

I also believe it. When you're focused on the best treatment it can feel like it takes too much effort to explain it well.

gf3 3y ago

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firebirdn99 3y ago

Now it feels kind of neat, and maybe works when others are reading well crafted messages. What happens when everyone has a bot, and a bot is talking to a bot, because I for one, don't want to be sent or fall for emotionally manipulative messages, or that try to sound empathetic, maybe even are empathetic. When this type of messaging is so widespread, I wonder what will happen. I think people will ignore most of this type of messaging. Maybe we'll evolve to not be emotional anymore, when emotions are everywhere? I don't know, but an interesting hypothetical.

yjftsjthsd-h 3y ago
Will it really be a difference? Corporate speak is already a thing, people already feign emotions and sympathy. Sure, this is more, but it feels to me like more of the same; I don't think it even magnifies the problem that much.
protastus 3y ago
The person sending the message is accountable for its content, no matter how it was authored. Maybe I want to be tactful around a delicate issue, but am struggling to find the right words. An LLM can help me. Alternatively, someone who wants to be manipulative and deceitful might also optimize their message using an LLM. The tool is of course not inherently good or evil. But one can use the tool for different moral outcomes.
- flakeoil 3y ago
  But we can quite easily feel the difference between these ChatGPT messages which are too much and a genuine message. We know corporate BS when we see it. And in the example in this post I think the doctor said more or less the same thing to the relatives as the ChatGPT message, the biggest difference was that with the ChatGPT message he sat down with everyone around and reading it out load. Had he stopped and given a few seconds/minutes with all relatives around him and talked with his own words he would reached the same effect. The other effect is that it was written down. Written texts seems more authoritative than words that just come out of a mouth. So reading from a paper sounds more fact like than just speaking. He could have taken any paper. Or have prepared papers for the most common questions.
throwuwu 3y ago
I don’t see how these are different from any of the usual platitudes everyone commonly uses. I’d worry about everyone sounding the same but nevermind because we all use the same turns of phrase already.

oxfordmale 3y ago

I only believe it as a cynical marketing piece from an executive at a health-focused VC fund with several AI companies. This could spectacularly have backfired: "<expletives>, what kind of doctor are you? Having to use ChatGPT to treat my mother. Do you even have a medical degree?" When communicating difficult news, you have to be concise. The ChatGPT-generated response is very fluffy. ChatGPT can also hallucinate, so you must be extremely careful when using it at the end of your shift.

rpastuszak 3y ago

I get the approach of stylistic advice. I think that people in this thread have two separate conversations, one about an empathetic style and one about empathy. Empathy means sharing (and often uncomfortable) emotion with another person. If what the text represents is true, i.e. the model helped you express you really feel, but you're too tired to write it, that's sounds like a net positive. Although in my experience if I'm too tired to sound empathetic on my own, I'd rather avoid messaging people at all or put whatever message I have for them in context, e.g.: "Hey, It's been a long day and I'm knackered, so I'll be brief: ...". People appreciate being direct and honesty, but I don't work much in places like large corps any more where communication is already very formalised and "templated empathy" just follows the existing practices. (not saying that you are, just giving an example here).