> Has anyone ever actually had customers accept an outage because AWS was down... Whether customers "accept" it or not just comes down to what's in your SLA, i

> Has anyone ever actually had customers accept an outage because AWS was down... Whether customers "accept" it or not just comes down to what's in your SLA, if you have one in the first place, and if they are on a contract tier that it applies to. [Many servies provide no SLA for hobby / low tiers, beta features, etc.] Firebase Auth, for instance, offers no SLA at all [1]. I would be curious to see statistics across a range of SLAs for what % include a force majeure or similar clause which excludes responsibility for upstream outages. I would expect this to be more common with more technical products / more technical customers. [1]: https://stackoverflow.com/a/60500860/149428 https://stackoverflow.com/a/60500860/149428