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FWIW, Stripe's API docs use a bespoke toolchain that (as I heard it estimated) cost $1mil+ to build. There's a good reason Stripe is the gold standard of API re
by spondylosaurus 3y ago
FWIW, Stripe's API docs use a bespoke toolchain that (as I heard it estimated) cost $1mil+ to build. There's a good reason Stripe is the gold standard of API reference—they invest heavily in their documentation.
Considering how few other companies are willing to toss more than a few bucks at technical writers and tools, the difference is pretty stark.
- starkparker 3y agoRyan Young, a tech writer at Stripe, gave a good talk at this year's Write The Docs on some of the philosophical choices they made in structuring their docs and responding to user feedback about where it didn't land as well: https://www.youtube.com/watch?v=0OKRNQvZbL4 https://www.youtube.com/watch?v=0OKRNQvZbL4
- spondylosaurus 3y agoOoh, thanks for the link! WTD talks are always great.