Comcast does the same shit to me. We regularly get disconnected or outstandingly slow response times (I'm talking like 4,000ms responses) because their routing

Comcast does the same shit to me. We regularly get disconnected or outstandingly slow response times (I'm talking like 4,000ms responses) because their routing gear is overloaded in a particular section of Philly and they would give me the same bullshit response over and over again. "We can send a Comcast technician to your house,... " blah blah blah I even sent them the traceroute to show them where and what was getting screwed up.. and they just had no idea what I was talking about.