What did Morgan (in the dream) actually accomplish that a small shell script couldn’t? Literally each step was “if error then do automated action” Alas I have

What did Morgan (in the dream) actually accomplish that a small shell script couldn’t? Literally each step was “if error then do automated action” Alas I have emails which go to a circuit provider when their circuit goes down as they can’t seem to monitor it. It does automated triage, for example checking my router is up and powered, checking the link light on their adva etc. It tells them there’s no power outage. They inevitably ask the first question. “Is there a power problem” A run book, or any instructions, is only as good as the person following them.