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Amazing Comcast customer service.
I just had an amazing experience with Comcast.
While trying to clear up a DOCSIS boot file issue, the agent got annoyed, I guess. The agent then simply sent a SNMP remote to my modem, and left the session before I rebooted.
Cable Modem Reboot from SNMP ;CM-MAC=00:00:00:00:00:00;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; (MACs redacted)
http://imgur.com/lmKHm snap of the last seconds of the chat.
Sorry if this is out of the norm, but how long will the ISP continue to push the people that pay the most out the door.
- chrishacken 15y agoComcast does the same shit to me. We regularly get disconnected or outstandingly slow response times (I'm talking like 4,000ms responses) because their routing gear is overloaded in a particular section of Philly and they would give me the same bullshit response over and over again. "We can send a Comcast technician to your house,... " blah blah blah I even sent them the traceroute to show them where and what was getting screwed up.. and they just had no idea what I was talking about.