Well that just destroys every single company who do customer support via Twitter. I’ve had lots of success tweeting at companies when I need help and their emai

Well that just destroys every single company who do customer support via Twitter. I’ve had lots of success tweeting at companies when I need help and their email/phone support had been useless. Whether it’s because their social media support teams are more tech savvy, or because companies are so scared of negative social media storms that they give the support teams there more power to actually fix things.. not sure, but it works. Now we have to go back to sitting on hold for 2 hours to get an outsourced call centre who just say they don’t have the power to fix your problem.