They don't have so many lawyers on payroll they can respond to a large increase in small claims court appearances though. They'll have to hire more, or send som

They don't have so many lawyers on payroll they can respond to a large increase in small claims court appearances though. They'll have to hire more, or send someone less qualified, or send nobody - all cases in which the consumer has "won". The opportunity cost of spending the lawyer's time on small claims vs something else is not to be underestimated.