I don't quite agree with this. What GPT does is extraordinary for a machine, but it is not terribly skilled compared to a human trained to be a fully capable c

I don't quite agree with this. What GPT does is extraordinary for a machine, but it is not terribly skilled compared to a human trained to be a fully capable communicator. What it primarily does is save the time humans would need to fulfill the brief. It automates the basics. That does not automatically elevate it to excellent or even beyond merely competent. For the boilerplate- well sure, but I could do that with existing tools, no AI needed. Custom communications I'm sure AI can handle the very basics. but once a human replies and consideration is needed for special cases- can you imagine ChatGPT counseling you on a healthcare decision? I can't. I can't imagine ChatGPT doing much more than being an autoattendant until a human can reply fully, except the message humans can send to the agency will be customized and drafted according to a standard intake process.