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Having worked with a few of them, currently with SendGrid I think the market is ripe for disruption. It’s a terrible, terrible, experience to work with these sy
by devjab 3y ago
Having worked with a few of them, currently with SendGrid I think the market is ripe for disruption. It’s a terrible, terrible, experience to work with these systems when you need e-mail visibility to play into a larger setup. We’re doing simple stuff, like giving our sales personal an information stream to track that links into their HubSpot and a few other systems, and it’s frankly so bad that one of our developers wrote as much of the business logic as was possible outside of SendGrid. I’m sure it works well for the IT services part of our operations, but for development and automation purposes when you need to put some gaffatape on all those 300 systems that your business bought. Then it’s not very good.
As far as being YC funded, well, that’s the purpose of HN isn’t it? I’m not personally convinced that you can’t maintain a good product after you getting acquired. I haven’t used these services enough to say, but maybe they fit into the market of their time, and has then failed to innovate or keep “great” in the decades that followed? If you ask our IT operations they will tell you that SendGrid is great.
- axiak 3y agoOut of curiosity, if you are spending a lot of effort to track the data in HubSpot, why not try to send emails directly in HubSpot?
- devjab 3y agoBecause that would make sense. Or the slightly longer version of how HubSpot is sort of our CRM system but also a front end for our on-prem Sharepoint and our Microsoft CRM and a couple of other things. It can send some emails, but not all emails, and when it does send emails someone wants them tracked not just by HubSpot but also by SendGrid because that’s how we track mails in parts of the business. Why do we have both HubSpot and Microsoft CRM you ask, well you are, one department really likes one of them and another department really likes the other.
- axiak 3y agoThanks for the insightful reply! :D