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If anything the anecdote should be about identifying what users actually want. They didn't really want a faster horse, they wanted a way to get around faster. T
by kevincox 3y ago
If anything the anecdote should be about identifying what users actually want. They didn't really want a faster horse, they wanted a way to get around faster. They couldn't envision a different way so they embedded the "faster horse" solution in their response. However Henry Ford correctly identifies the core problem and gave them that.