I read this as a positive. Practicing what you preach. Rich asked for a further introduction into the needs behind the users request. The user decided not to pu

I read this as a positive. Practicing what you preach. Rich asked for a further introduction into the needs behind the users request. The user decided not to pursue that further. Perhaps the feature could have been re-introduced if the client had a very clear user story. We won't know. Is it fair to ask users for stories when you introduce UI/UX regressions. That's debatable. But Rick showed real interest consistent with expectations.