On the contrary, I wrote this as a reflection on our tendency to focus on technology systems instead of social systems. Another way to think about it is that a

On the contrary, I wrote this as a reflection on our tendency to focus on technology systems instead of social systems. Another way to think about it is that a social system is just a different type or level of technology that can exist independent of or in close harmony with a technical system. For example, the air transportation system is a complex social-technical system, where both the human patterns and the technology those humans use have evolved together over many years. Another example: a call tree, where the technical system is the phone line, and the social system is the training of people on who to call in the happy path and what to do if someone doesn't pick up.