I agree with your overall point, but if your business is spending a bunch of money on stupid junk your customers don't want, such as a jaw-droppingly terrible w

I agree with your overall point, but if your business is spending a bunch of money on stupid junk your customers don't want, such as a jaw-droppingly terrible web UI and stupid Tik-tok clone features, it's not unreasonable for your customers to tell you they don't want to pay the price you're asking and take their business elsewhere.