do you have usage analytics or ticket token analytics? i would document the most commonly accessed/used stuff first. and make sure this is at least one person'

do you have usage analytics or ticket token analytics? i would document the most commonly accessed/used stuff first. and make sure this is at least one person's actual full-time job. chances are you'll have to hire specifically for this role because nobody wants to be bait-and-switched into this job, but there are actual professionals that do this for a living.