It's roughly analogous to a tire company producing a lemon of a tire that needs constant repairs, then acquiring a chain of repair shops, Revenues are up, engag

It's roughly analogous to a tire company producing a lemon of a tire that needs constant repairs, then acquiring a chain of repair shops, Revenues are up, engagement with brand are high. The company seizes on those metrics, refusing to acknowledge the downside: the tires are bad products, which could easily tarnish the long term reputation of the company. But who cares? They have a steady trickle of income from their customers. It's a gamble, but lucrative in the short term. Short term thinking makes money, but dooms the brand to an uncertain future.