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Lots of sites a/b things, but it seems that when PMs start aggressively a/bing the core experience to the point of breaking the user journey and against just ge
by pea 3y ago
Lots of sites a/b things, but it seems that when PMs start aggressively a/bing the core experience to the point of breaking the user journey and against just general common sense it points to a bigger product issue... i.e. "this is data driven and if we can uptick this KPI by x%", but isolated from any kind of coherent wider product vision.
It's surprisingly easy to kill a product through a series small isolated 'improvements'.
For instance, FB a/b a lot but I can't remember the last time it broke the ability to go to someone's profile entirely.
- crabmusket 3y agoI didn't think of it like that, but you're totally right. And they didn't even let the user know this is what was happening. That's how ashamed they are of the change- not like "hey, user who is used to being logged in, we're trying something new and we hope you like it!" Just... hope they don't notice, or just use the app like a good little piggy?