I mean, maybe the original post was an emotional exaggeration, but the systems designed like Stack Overflow where the vendor out sources their day-to-day operat

I mean, maybe the original post was an emotional exaggeration, but the systems designed like Stack Overflow where the vendor out sources their day-to-day operations to the member of the public (free-to-join for all) are prone to this kind of vulnerabilities. The main problem is, without strong oversight, interest group starts to develop and then you got a Cambrian Explosion of motives. And as result of that, fragmentation of experience starts to happen (and maybe even corruption???). Maybe a centralized management style is better for some of these services. At least so the users can directly talk to someone who's contractually responsible to serve them, instead of to another user from the public who is privileged but unpaid.