Every payment dispute has different circumstances, but surely it's possible to observe a pattern here. Google recklessly screws over ordinary people, even when

Every payment dispute has different circumstances, but surely it's possible to observe a pattern here. Google recklessly screws over ordinary people, even when unprovoked. But apparently they won't lift a finger when billionaires don't pay their bills. BTW in the first case, Google looks bad because they are. Payment issues are common, and should never ever result in people losing their digital livelihoods. Bans should have a meaningful appeal process. Users should be able to reach human employees that has the power to actually resolve issues. There's no excuse for getting so many basic things wrong here given the consequences. Your framing of the second case is plainly wrong too. It's theft by Google. You can't discontinue a service you never received. The author moved to prevent further theft only after Google explicitly refused to do what was right.