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> AWS is _extremely_ customer friendly and if this happened would likely be offering dedicated support to make it right, credits for the business loss, etc. It
by rhtgrg 3y ago
> AWS is _extremely_ customer friendly and if this happened would likely be offering dedicated support to make it right, credits for the business loss, etc.
It doesn't take much legwork to find counterexamples of that claim, even on HN (see below, I spent 2 minutes searching to find those).
> Google's customer service is the worst I've experienced in the industry (like even speaking to a person is hard). While AWS is some of the best I've received.
This is a bit too hyperbolic for me, but on balance I agree that Amazon has better customer experience than Google. That doesn't really answer what GP is asking, especially given all the posts made about AWS on this very forum that only sometimes get attention.
https://news.ycombinator.com/item?id=2478129 https://news.ycombinator.com/item?id=2478129
https://news.ycombinator.com/item?id=25224220 https://news.ycombinator.com/item?id=25224220
https://news.ycombinator.com/item?id=35375558 https://news.ycombinator.com/item?id=35375558
https://news.ycombinator.com/item?id=16283547 https://news.ycombinator.com/item?id=16283547
- marcinzm 3y ago>That doesn't really answer what GP is asking, especially given all the posts made about AWS on this very forum that only sometimes get attention. If these are your examples of angry AWS posts then I think it just proves that AWS has amazing in customer service. >https://news.ycombinator.com/item?id=2478129 https://news.ycombinator.com/item?id=2478129 That's 12 years old but a legitimate complaint about AWS customer service. >https://news.ycombinator.com/item?id=25224220 https://news.ycombinator.com/item?id=25224220 Sounds like AWS had an outage, not sure how this is about customer service? >https://news.ycombinator.com/item?id=35375558 https://news.ycombinator.com/item?id=35375558 That's a list of AWS customer's having security incidents and, again, nothing about AWS customer service. >https://news.ycombinator.com/item?id=16283547 https://news.ycombinator.com/item?id=16283547 Not sure what this is about since the link is dead except due to being 5 years old but, based on the upvotes, it's someone failing to get people to have angry opinions about AWS? Not sure how this is about AWS customer service given the context.
- rhtgrg 3y agoGiven that this isn't handpicked and just top results from a 2-minute search: > That's 12 years old but a legitimate complaint about AWS customer service. Should have at least prompted you to do your own search. The fact that it didn't is the end of this discussion.
- marcinzm 3y agoSo you made a claim that there's "there are plenty, even on HN" and then utterly failed to provide any proof even after trying. Then when called out you blamed the other person for not doing so on your behalf. I'm going to stick with my response.